The first step is downloading the FIB personal application and clicking the ‘Sign Up’ button. Begin the onboarding process by entering your phone number​​.

Download the FIB personal application, click the ‘Sign Up’ button, and enter your phone number. You will then receive a 6-digit code via SMS or WhatsApp, which you must enter for verification in the app.

If the phone number you enter is linked to an existing FIB account, you’ll be redirected to the login screen instead of continuing the onboarding process​​.

After one-time password (OTP) verification is sent to you via SMS, you’ll be directed to the Terms & Conditions page. You need to read and accept these terms by clicking “I accept the terms and conditions,” then click ‘NEXT’ to proceed​​.

Please enter your full name and family name in Arabic, Kurdish, and English, ensuring your family name has more than 2 characters. Also, input your birthdate (you must be over 18), document ID number, gender, and the expiry and issue dates of your document. Select your government and city, and ensure all information matches your document.

Verify your identity by taking a selfie that matches your passport picture. The app requires selfies in three modes (normal, smile, look serious). The process is complete only if the person in the selfie matches the person on the ID document​​.

Your account will be created and opened immediately if all documents and information are correct. However, if there are errors, the account remains unopened until reviewed by the bank. Your account will be officially opened once all checks are completed and error-free​​.